Job specification:
The range of activities and tasks to be undertaken by an ITIL Change Manager include:

• Executes the Change Management process tasks in adherence with global and local requirements
• Coordinates and manages the Change Management process activities across the global factory and with external suppliers to agreed global and local SLAs
• Escalates risks and issues to the Change Management Regional Process Owner
• Supports Change Management reporting (KPIs and customer SLAs)
• Assists the Change Management Global and Regional Process Owners in driving Service management best-practice and ITIL process standardization
• Drives implementation of standard execution of the Change Management process
• Is responsible for establishment and consistent application of the Change Management process through the correct integration of the tools, resources, platforms, applications and databases
• Executes specific escalation activities in the Change process and provides regular feedback to the global process owner and line management
• Is responsible for managing escalations in the Change Management process
• Focuses on business requirements and business risk management and compliancy
• Implements standards and improves Change Management process execution efficiency
• Maintains and improves process effectiveness (quality), process efficiency (cost), process performance (throughput) and process vulnerability (security)
Requirements:
• Ability to speak English/German/French/Dutch B2+ (desirable English as the second foreign language on the B2 level at least).
• University degree in IT Discipline
• Minimum a year of Change/Incident/Problem Mgmt or Project Mgmt experience.
• Working knowledge of Incident/Problem/Change Management frameworks such as ITIL v3, TQM or ISO 9000:2000 (certification not required, but is a plus).
• Proven communication skills with multiple levels of an organization, including interaction with senior level business partners within the company.

We offer:
• Attractive salary
• Working in an international environment
• Relocation package for candidates from outside Bydgoszcz
• Access to the interesting training and professional development programs

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Opublikowana 2013-05-28
Wyświetlona: 8143 razy