Cyclad is an international IT Consulting and Outsourcing Company. Since 2007 we have been supporting our Clients and Partners on European market in leading divers IT/ ITC projects. Our mission is to provide the highest quality services, while being concerned for personal development and job satisfaction of our Consultants.

For our client – the international company, specialized in the field of data security and information management we are currently seeking individuals for the position of Technical Support Engineer.

Job specification:
• Providing high quality support for the Backup Exec products on Windows Servers, as well as other Symantec Software products as required
• Resolving technical issues with customers over the phone
• Working remotely with the customers representatives (IT specialists) in order to lead the case to resolution
• Ensuring proper escalation procedures are followed for unresolved issues
• Sharing your knowledge and competencies, as well as discovering with the team locally
• Managing the customers’ expectations and satisfaction
• Developing yourself and your skills – in both the technical and customer-related areas

Requirements:
• University degree in IT
• At least 2-3 years of experience in working as IT support (1st / 2nd line)
• Good experience of working with Windows server OS’s, including Active Directory
• Basic networking knowledge (software and hardware).
• Knowledge of Oracle DB, MS Exchange, MS SQL, and/or UNIX will be a plus
• Backup technology experience would be a major advantage
• Fluency in English and in one of the following languages: French or German
• Excellent analytical and problem solving skills
• Good interpersonal skills with experience of effectively interacting with other teams and cultures

We offer:
• Challenging work in the rapidly growing, global company
• Great potential for development
• Competitive salary with attractive benefit package
• Excellent working atmosphere

Jak składać oferty pracy

« powrót na stronę główną
Jeżeli ta oferta pracy nie jest zgodna z regulaminem, powiadom nas!   
Poleć znajomemu

Opublikowana 2014-01-29
Wyświetlona: 5770 razy