Datamatics Group dla swojego klienta organization seeks an engineer to join a team of extremely talented engineers supporting strategic accounts. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in technology. The successful candidate will have a track record and desire to excel at both technical issue resolution and customer management.
CMS team is a dynamic and growing organization looking for knowledgeable and capable individuals to help scale the team as we move forward in a very fast and evolving marketplace.
Location: Krakow (Poland)
The ideal candidate demonstrates an aptitude and appetite for learning new technologies, and applying this to solve customer issues remotely, and to drive customer satisfaction. Relationships:
• Reports to a CMS manager.
• Builds strong team relationships with other CMS Engineers. She/he enjoys sharing knowledge. Effectively troubleshoots problems both alone and as part of a team, depending on the nature of the incident.
Deliverables:
This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in technology.
• Provide broad triage support within Datacenter solutions including both: hardware, applications, and OS phone support. Solutions include Flexpod, vBlock, SAP/Hana, VDI, ACI, SDN, OpenStack, vmware, Citrix
• Works on complex problems where analysis of situations requires in-depth evaluation of factors.
• Provide systems/product support and training to customers, and contribute towards building a knowledge base to help customers and internal stakeholders.
• Provide guidance leadership to less experienced engineers.
• Act as a focal point for high impact, large account problem resolution.
• Act as a technical expert and provide support on a European and world-wide basis
• Interfaces with VARs, OEMs, end-users, and internal engineering departments to drive quality into the product.
• Receive minimal supervision, no instruction on routine work, and general instruction on new assignments. Travel / Shifts:
• Occasional travel to customer may be required
• The job holders will work to European office hours (morning and evening shifts) Technical Skills:
• Broad technical knowledge of the data center and the infrastructure pillars: SAN, Network and Server
• Architectural knowledge of virtualization tools and concepts
• Deep understanding of desktop virtualization (protocols, products,…) (VmWare View Composer, Flex/Linked Clone)
• Unix, Linux and Microsoft experienced (RHCE, MSCE,… is a plus)
Soft Skills:
• Fluent English speaker/writer (essential)
• Autonomous worker with team spirit (essential)
• Eager to learn. Technical aptitude to assimilate new learning quickly (essential)
• Excellent written and verbal communication skills (essential)
• Flexible: very able to adapt to a changing environment (essential)
• Out-of-the-box thinker (essential)
• Able to take initiative and drive change (essential)
• Performs well under pressure and in disruptive environments where priorities can change in response to customer demand(essential)
• Capacity and passion to help customers. Good customer engagement (essential)
• Team player (essential)
Industry or Sector Experience:
• Prior experience in a technical support capacity (advantageous).
• Prior experience of high-level technical problem solving (essential)
Education:
• Bachelors/Master in Computer Studies or Engineering or equivalent (essential)
• Cisco and other (VmWare, Microsoft, RedHat,…) relevant technical certification (advantageous) Please, add the following clause to your application: ”I agree to process my personal data for the purpose of recruitment, in accordance with Regulation “Ochrona Danych Osobowych” dated 29/08/1997 (Dz. Ust. Nr 133, poz.883).”

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Opublikowana 2014-03-19
Wyświetlona: 6360 razy