Since 1996, GuestTek has prevailed as a leading provider of broadband technology and interactive solutions for the global hospitality industry. With the recent acquisition of iBAHN, the company is experiencing significant world-wide growth.

Reporting to the Team Lead, the Network Specialist is responsible for taking calls from Hotel Staff, creating tickets, and either resolving or escalating those tickets. Must be able to work with a variety of hardware, software, and networking technologies in a timely manner. This individual has to be able to work under pressure, to provide quick solutions for the Clients. He/she needs to demonstrate a superior working knowledge of all GuestTek products and services, providing their support.

Key Responsibilities:

•Taking calls from Hotel Staff members.
•Resolving or escalating tickets according to company policy.
•Creating or updating tickets according to company policies.
•Available to work on a 24/7/365 shift work basis.
•Co-operating within the team to ensure all calls are answered within SLA’s.
•Communicating with clients and client facing departments.
•Working on various other duties, as requested by Managers.
•Taking additional training as requested.
•Other related duties as assigned.

Qualifications

•Fluent in English (written/verbal) is a must.
•College diploma or relevant experience in network troubleshooting.
•Strong communication skills, and understanding of the business supported.
•Must demonstrate superior troubleshooting skills.

Personal Attributes:

•Ability to quickly build strong relationships with colleagues and clients.
•Ability to work under pressure.
•A positive “can do” attitude and customer focused approach that will enable to deal with challenging situations with integrity, empathy and sincerity.
•Must show knowledge about latest technology in use.
•Must have a desire to learn.

We offer:

•Challenging work with innovative technology for a global leader in the industry.
•Career development within a global structure.
•Training program. Possibility to obtain Cisco certification.
•Stable employment in multicultural and international organization.
•Competitive salary and good social benefits package (Private medical care, Benefit system).
•Friendly and fun work atmosphere

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Opublikowana 2015-06-03
Wyświetlona: 4801 razy