Global Service desk Agent with German

praca it: etat dla Cyclad / Wrocław

Tagi: service desk monitoring

People. Technology. Cyclad – our motto describes us perfectly. Why? Because our success depends not only on new technologies but most of all on people and their commitment. We operate mainly in Europe but also in Africa, North America, and Asia. We are waiting for you!

For our Client, who is specialized in cross-border infrastructural services for the information technology industry, we are seeking for the aforementioned specialist.

Job specification:
• Providing remote 1st line support to end-users working on 24/7 shifts
• Analyzing problems related to software and hardware & putting correct resolution in place
• Opening, closing & monitoring of the incidents in the tickeing system
• Contacting with the end-user via phone, e-mail & chat
• Updating knowledge articles

Requirements:
• Fluent German (C1), preferably proven with certification
• Very good English (B2)
• Strong organizational skills with ability to prioritize effectively
• Excellent communication skills and ability to interact professionally with a diverse group of clients
• Readiness to work on shifts (8hour shift, 24/7)
• Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset

We offer:
• Possibility to contribute to the newly created international Global Service Desk team
• Attractive salary
• Stable work in flexible and open company
• Necessary trainings to prepare you for the position
• Permanent support in daily tasks
• Interesting international projects
• Welcoming and friendly work environment within young team
• Multisport and medical care package
• Group insurance



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Opublikowana 2016-12-05
Wyświetlona: 3911 razy