(Senior) Service Management Consultant

praca it: etat dla Capgemini Poland / Cała Polska

Tagi: Management ITIL

Capgemini is one of the world’s foremost providers of consulting, technology and outsourcing services.
Cloud Infrastructure Services is one of the biggest outsourcing service providers in Poland. Since the establishment of our first service center in Krakow in 2004, it has achieved great success and grown rapidly. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 2,000 professionals delivers IT outsourcing services to 40 clients in 20 languages

Job description
• Sales support activities for Service Integration and Management
- Supporting presales activities
- Developing solutions and responses to RfX documents
- Identifying new business opportunities
• Service Management Transition and Transformation projects
- Building and transitioning Service Management and Service Integration solutions
- Negotiating contracts, SLAs and OLAs with clients and third-parties
- Providing ‘Early Life Support’ – delivering Service Management and Service Integration services for a period of time after ‘Go-live’ and handing over support to the future delivery teams.
• Service Management Remediation projects
- Assisting Delivery teams to rectify issues and improve service delivered to the customers.
25% of working time spent at the office in Kraków/Katowice
Travelling to clients’ locations in EU 50-75%
Remote work possible

Communication skills
• Communicating with co-workers, peers, and management through written and verbal communication
• Communicating with customers, internal departments, and other outside parties in a professional manner
• Demonstrating experience in communication across all levels of an organization at the most senior levels
• Possessing and presenting customer service attitude

Minimum qualifications
• 2+ years of hands on experience in IT Service Management design, transition or operations
• Sound understanding of IT Service Management concepts underpinned by formal ITIL certification ITIL V3 Foundation Certificate – is a must
• Deep expertise in one or more of the Service Management subjects
• Expert organizational and time management skills with the ability to prioritise, self-starter able to work independently with minimum of supervision
• Use of Service Management Tools (Remedy, ITSM, Atrium, CMDB concepts and other widely used systems of this type)
• Using of industry recognized technologies in order to facilitate work environment
• Excellent command of English language
• Knowledge of Service Now would be advantage

Preferred qualifications
ITIL Expert certification
• Related certifications: Cobit, Six Sigma/LEAN, PMP, Prince2, CISA, ISO, etc.

What do we offer?
• You will work in multinational, stable company for c.a. 100 Blue Chip Clients- known, global brands, supported by 6000 professionals in 30 languages
• You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen
• You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ITIL, Vmware, Citrix, Oracle Database). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
• You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
• You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks(free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
• As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.



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Opublikowana 2017-01-03
Wyświetlona: 916 razy