Hemmersbach provides IT services globally. With more than 2,400 permanent employees in 34 subsidiaries we offer our services in over 190 countries worldwide.
For our Internal Software Development Team we are seeking the following:

Service Desk Agent with English

LOCATION: Katowice

YOUR TASKS:
– First point of contact for our internal end users
– Provide technical support via phone, e-mail & chat
– Analyse and solve software related issues
– Proactive managing and monitoring queries
– Deliver high levels of customer service whilst ensuring compliance with Service Level Agreements (SLAs)
– Cooperate with other team members to ensure maximum efficiency of our application landscape

OUR REQUIREMENTS:
– Excellent English Skills (speaking & writing)
– Proven work experience in a similar role
– Ability to solve problems and deliver best and quickest solution for end users
– Team-oriented, open-minded and confident attitude
– Willingness to work planned and scheduled shifts regularly (e.g. working on Saturdays or working night shifts due to project scope)

WOULD BE AN ASSET:
– Very good knowledge of French or German language

YOUR BENEFITS:
– Stable, independent work in international, flexible and open company
– Interesting international projects and possibility of being part of a worldwide SD Team
– Welcoming and friendly work environment within young team
– Direct communication and flat structure
– Great opportunities for both professional and personal development
– Buddy programme
– Space for your own ideas
– Language training
– A package of co-funded benefits: Multisport Card, private health care, life insurance

Would you like to join our team? Please send your CV in English.

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Opublikowana 2017-10-27
Wyświetlona: 4198 razy