As a Technical Support Engineer (Exchange) you will be troubleshooting, fixing and providing root cause analysis in our server software deployed for approx 100.000 of customers. You may be required to interface directly with customers via phone and WebEx. You will also work closely with the core application development to inform as well as be part of overall platform improvement based on what you are seeing in the field.

Skills:
• Troubleshooting
• Debugging
• Profiling
• Refactoring
• Network sniffing (Netmon, Wireshark)
• Scripting
• Continuous integration

Experience:
• Microsoft Exchange Environment
• MAPI/CDO
• Multi-threading
• Berkley Database
• SOAP
• C++, STL
• Linux, UNIX, Solaris, Windows
• Object oriented design
• TCP/IP, UDP
• Proxy Servers and Load Balancers
• Security, data encryption
• Java
• Oracle

Personal:
• Customer contact
• English communication
• Agile, Scrum
• Team communication


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Opublikowana 2011-08-12
Wyświetlona: 453 razy