Capgemini Business Process Outsourcing is one of the biggest outsourcing center in Poland providing services in 28 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 2200 specialists in its offices located in Krakow and Katowice.
Currently, to our Business Process Outsourcing Center in Kraków we are looking for candidates for the position of:

Service Specialist Portuguese or Spanish Speaker
Ref. no SS/POR/SP/KRK

We are now looking for a candidate to support our customers based in North and South America.
As a Service Specialist you will have the possibility to widen your business and technical knowledge on applications offered to our customers.
The role involves resolution of support issues as well as execution of services to assist internal and external stakeholders. You act as the main interface and communication channel during the complete incident and service request life cycles.
You will be part of the Support Team in Poland which consists of 2 motivated and skilled persons who provide 1st and 2nd line support.
You will be working mainly with customers in the US and South America covering their local business hours.

Job Description:
•Provide 1st line support for eSourcing users including administrative tasks and advanced services
•Provide 2nd line support for customer Single Point of Contacts (SPOC)
•Troubleshoot and resolve all kinds of incidents with short lead times
•Report priority 1 incidents to responsible department and handle communication to customers
•Phone support to the US and South America customers
•Lead customers in using efficiently all functionalities of applications
•Monitor documents flow and other key events
•Work with continuous improvements of internal processes and routines

Candidate’s profile:
•Strong social and communication skills with focus on quality and time
•Strong service and support experience
•Good analytical skills and a structured way of working with a client focus
•Ability to take own initiatives and to think outside the box
•Internationally driven
•Results oriented

Competencies
•Experienced technical background and/or support
•Client and value adding mindset
•Open-minded and positive
•Analytical and structured
•Merit if you have experience in ITIL as best practice

Language skills
•Fluency in English and Portuguese or Spanish is a must
•Fluency in any Nordic language will be an advantage

What do we offer to the candidates:
•Professional development in a dynamic, growing business
•Competitive salary with attractive benefit package
•Free private medical care
•Multisport card – unlimited access to over 2 660 sports facilities (fitness clubs, swimming pools, etc.) throughout the country
•Tickets to cinemas and theatres
•Additional life insurance
•Participation in prestigious international projects
•Excellent working atmosphere

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Opublikowana 2011-10-19
Wyświetlona: 7208 razy