Support Specialist – Krakow, Poland

Summary:
We know that our success and market leadership depends entirely on our ability to attract, train and retain talented employees. Are you highly motivated, driven to achieve, team-oriented, ready to take advantage of unique opportunities and dedicated to customer satisfaction? Then you have come to the right place!
We’re searching for a candidate, who can come into a fast moving environment within the manufacturing software and services industry and commit to the development of new and existing features of the company product.
The Support Engineer role is a full-time, remote technical support position, aimed at providing customers with in-depth support and troubleshooting for the company software products and solutions.

Essential Position Responsibilities:
• Supports Apriso customers via phone or e-mail according to Apriso Technical support procedures
• Resolves problems reported by customers according to Apriso Technical support procedures
• Develops fixes to small customizations of Apriso systems/solutions under the supervision of Apriso technical management
• Evaluates potential risks and communicates them to Team Leaders and Product Managers
• Reports regularly, identifies and diagnoses issues and needs, escalates as far as necessary to resolve the issue
• Supports Apriso customers on-site when necessary
• Installs Customer test environments or Support tools as directed by Apriso Technical Management

Essential Position Requirements:
• Minimum 1 to 3 years’ experience in software industry or equivalent
• Knowledge of C++ or C# and MS Visual Studio
• Ability to administer database servers (MS SQL or Oracle)
• MS Windows programming skills
• Knowledgeable in Windows server based technologies
• T-SQL or PL/SQL programming skills
• Using excellent customer service skills; communicate with a caller to learn nature of a problem and use diagnostic procedures to resolve issues with a minimal amount of escalation
• Good organizational skills to manage various projects
• Entrepreneurial and solution driven

Education:
• Master’s degree in the related field, preferably Computer Science or Engineering with strong course work in application design and development
• Fluent in English (speaking and writing)

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Opublikowana 2011-11-08
Wyświetlona: 5870 razy