As a Escalation Engineer you will be troubleshooting, fixing and providing root cause analysis in our server software deployed for 100.000 of customers. You may be required to interface directly with customers via phone and WebEx. You will also work closely with the core application development to inform as well as be part of overall platform improvement based on what you are seeing in the field.

Keys to success:
- Good communication skills
- Good organizational skills, persistence, patience
- Technical aptitude in resolving server software and networking issues

Responsibilities:
- Analyze diagnostic log files from Exchange network environments and connected servers
- Determine appropriate steps for the Technical Support team to restore service to customers
- Provide root cause analysis of customer issues
- Develop fixes to existing product lines
- Train and lead other Support Engineers

Required Skills & Experience:
- 2 years as a Support Engineer
- An aptitude for solving complex server and networking issues
- An ability to read and analyze log files and correspond these to C++ source code

Bonus Points for:
- Networking experience is a plus
- Ability to read and understand C++ source code
- Ability to read and write Perl scripts
- Software Development experience is a plus
- IT experience is a plus
- Microsoft Exchange Configuration experience is a plus

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Opublikowana 2012-01-03
Wyświetlona: 4845 razy