Support Engineer

praca it: etat dla Cyclad / Warszawa

Tagi: support

Our team of consultants specializes in four business sectors: software development, management and maintenance of IT infrastructure, security systems and ERP systems. Our mission is to provide services in information technology at the highest level, while maintaining concern for development and job satisfaction of our Consultants.

For our client – multinational corporation that develops, manufactures, licenses and supports a wide range of products and services related to computing we are currently seeking individuals for the position Support Engineer.

Main accountabilities:

• Working within a team of support engineers focused on resolving Premier and Partner customer’s technical issues.
• Scoping the customer’s expectations and collaborating with others to meet those expectations in the shortest possible time
• Providing customers with reliable technical solutions and a consistently exceptional service experience.
• Reactive remote support, working with and collaborating with EMEA colleagues

The ideal candidate for this position has:

Knowledge, Skills and Experience:

• Higher education
• Ability to manage customer communication on the phone or through email
• Good communication skills in international environment
• Customer focused
• Great team player and sharing of best practice
• Able to work well under pressure and meet commitments
• Excellent written and spoken English

Technical / Functional Skills

• Required:
o In depth knowledge supporting customers using Windows Server 2003
o In depth knowledge supporting customers using Windows Server 2008
o In depth knowledge of Windows Core operation system (domains and networking is plus) or depth knowledge in Exchange Server 2010, Lync

• Desirable:
o Knowledge of Windows Vista
o Knowledge of Windows 7
o Terminal services
o Printing
o Hardware knowledge/awareness
o Performance troubleshooting and tuning
o Virtualization (Softgrid, VirtualPC, Virtual Server, Hyper-V, Terminal Services)
o Setup/deployment technologies (RIS, ADS, WDS, WinPE)
o Scripting
o WSUS
o DPM

The company offers:

• Challenging work in the rapidly growing, global company
• Great potential for development
• Competitive salary with attractive benefit package
• Excellent working atmosphere



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Opublikowana 2012-12-14
Wyświetlona: 4635 razy