Customer Service Advisor with French

praca it: etat dla Cyclad / Kraków

Tagi: Service Advisor French

Customer Service Advisor with French
Cracow

Cyclad is an international consulting company operating in the IT/ICT sector. Our core services include Employment Support Services, Cyclad Tools, IT Outsourcing and Software House. Our mission is to provide services of the highest quality and at the same time maintain partner relations with our Clients as well as with our Employees.

Currently, for our Client – big international consulting company – we are looking for Customer Service Advisors who speak fluent French language to work in Cracow.

Job specification:
• Handling e-mails and requests recorded in the reporting system from customers regarding technical issues related to migration from Windows XP to Windows 7
• Delivering professional and prompt service to the customers (calling users, writing emails)
• Analyzing and resolving most common enquiries
• Sending more complex enquiries to the relevant IT Support Team
• Monitoring operations in migration tool and creating records in case of errors detected or resolving them if solution known
• Training will be provided for all tasks
• Working hours between 7:30 and 16:00, possible occasional shift 12:00 – 20:00

Requirements:
• Excellent French and English language skills both verbal and written
• Excellent verbal and written communication skills
• Professional telephone manner
• Basic experience in Windows XP (Windows 7 would be an advantage), MS Office, Outlook
• Flexible, well-motivated team player

We offer:
• Competitive salary
• Private medical care
• Multisport card
• Possibility of language skills development
• Excellent atmosphere of working in an international environment



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Opublikowana 2014-01-09
Wyświetlona: 5549 razy