Capgemini Infrastructure Services is one of the biggest outsourcing service providers in Poland. IS has achieved great success and grown rapidly since the establishment of our first service center in Krakow eight years ago. In 2006, we opened a second center in Katowice and in 2012 we opened a third office in Opole. Today, our team of 1,600 professionals delivers IT outsourcing services to 40 clients in 20 languages.

Currently to our offices in Kraków and Katowice we are looking for Candidates for the possition of:

Senior Service Management Consultant
Ref. No: Scigani/SSMC/KRK/KTW

Job description
• Sales support activities for the Service Integration and Management
o Support presales activities
o Develop solutions and responses to RfX documents
o Identify new business opportunities
• Service Management Transition and Transformation projects
o Build and transition Service Management and Service Integration solutions
o Negotiate contracts, SLAs and OLAs with clients and third-parties
o Provide ‘Early Life Support’ – delivering Service Management and Service Integration services for a period of time after ‘Go-live’ and handing over support to the future delivery teams.
• Service Management Remediation projects
o Assisting Delivery teams to rectify issues and improve service delivered to the customers.
• 25% of worktime spent at the office in Kraków/Katowice
• Travelling to clients’ locations in EU 50-75%

Communication skills

• Communicate with co-workers, peers, and management through written and verbal communication
• Communicate with customers, internal departments, and other outside parties in a professional manner
• Demonstrate experience in communicating across all levels of an organization, at the most senior levels
• Possess and present customer service attitude

Minimum qualifications

• 2+ years of hands on experience in IT Service Management design, transition or operations
• Sound understanding of IT Service Management concepts underpinned by formal ITIL certification ITIL V3 Foundation Certificate – as a must
• Deep expertise in one or more of the Service Management subjects
• Expert organizational and time management skills with the ability to prioritise, self-starter able to work independently with minimum of supervision
• Use of Service Management Tools (Remedy, ITSM, Atrium, CMDB concepts and other widely used systems of this type)
• Use of industry recognized technologies in order to facilitate work environment
• Excellent command of English language

Preferred qualifications

• ITIL Expert certification
• Related certifications: Cobit, Six Sigma/LEAN, PMP, Prince2, CISA, ISO, etc.

What we offer

• Working remotely from home
• Professional development in a dynamic, growing business
• Competitive salary with attractive benefit package
• Free private medical care
• Flex benefits
• Additional life insurance
• Participation in prestigious international projects
• Excellent working atmosphere

Interested candidates are invited to apply online or send CV to [email protected]. Please include reference number in the subject of your message.

Please be advised that Capgemini Poland Sp. z o.o. located in Warsaw, Al. Jerozolimskie 96, is the controller of personal data provided by you in the recruitment applications. Your personal data will be processed in accordance with the Personal Data Protection Act of 29 August 1997 (Journal of Laws2002, No. 101, item. 926 with further amendments) for the purpose of existing and future recruitment processes. Please be advised that in scope of recruitment process your personal data will be processed by the controller and sub-processors located outside European Economic Area including India’s entity. Data processing might include voice recording. Data submission is voluntary. Every person has the right to access their data in order to correct it or delete it”
Please include following statement in your application:
“I hereby authorize Capgemini Poland Sp. z o.o. to process my personal data included in my job application and voice recordings for existing and future recruitment processes (in accordance with the Personal Data Protection August 1997, Journal of Laws 2002, No. 101, item. 926 with further amendments).I also authorize Capgemini Poland Sp z o.o. to sub-process my personal data outside European Economic Area including India’s entity, which may also include Capgemini’s clients within and outside of EEA”.
We protect your privacy. We kindly inform you that we contact only chosen candidates.The recruitment process is conducted in accordance with the principles of equal treatment in employment, Labor Code, Chapter IIa, Art. 183a– 183e.
Employment Agencies Register – 9595

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Opublikowana 2014-07-09
Wyświetlona: 4092 razy