Job Description

•Driving the efficiency and effectiveness of the incident management process.
•Supports delivery of Technical Team to major accounts.
•Ensures follow-up and closure of critical problems with large strategic customers.
•Co-operates with high level Directors and Managers.
•Co-ordinates root cause analysis upon customers request.

Requirements

•University degree or equivalent experience in a similar role.
•2+ years experience in a network engineering, customer service delivery or telecommunications support environment.
•ITIL v3 Foundation and Service Operations are highly desirable.
•CCNA/CCENT is desirable, but not essential.
•Service Provider experience is highly desirable.
•Technical and networking understanding, but primarily has the ability to leverage the technical expertise of others.
•Excellent English language.
•Working on shifts including weekends: 6:30 – 15:00, 14:30 – 23:-00, 22:30 – 7:00 (HOME OFFICE).

Offer

•Attractive salary.
•Employment on B2B Contract.
•Flexible work hours.
•Development possibilities within an international environment.

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Opublikowana 2014-08-25
Wyświetlona: 5871 razy