Technical Support Specialist

praca it: etat dla Devonshire Sp z o.o. / Warszawa

Tagi: support wsparcie sieci Servers Storage Networks Sun Solaris HP IBM EMC Cisco Unix Linux Windows Servers TCP/IP DNS

Job Description

To provide technical support to calls opened by customers, offering first log analysis and initial remedy action plans.

Essential Job Functions:
•Works on cases routed by dispatchers, using logs provided by customer to start diagnosing the issue, asking for additional logs and command results if needed
•Establish a diagnosis or trigger appropriate case escalation
•Elaborate Action Plan to remedy to the issue, based on existing AP data base, but customized to meet customer specific situation
•Assist remotely technician executing the Action Plan, supporting him for additional questions, maintaining ownership and accountability.
•Maintains current knowledge of new product upgrades and features.
•Works with Sales team to ensure customer satisfaction and appropriate billing charges for new and existing customers in case of case not covered through our standard contracts
•Interfaces with Accounting, Dispatch and L3 organizations to ensure customer issues were addressed and resolved.

Requirements

•About 5 years of related work experience.
•Knowledge of some Servers, Storage and Networks environment (Sun Solaris, HP, IBM, EMC, Cisco, Unix)
•Systems administration (Unix, Linux and/or Windows Servers)
•Networking (TCP/IP, DNS)
•Experience communicating with customers
•Should be able to know how to extract logs from system (Sun explorers, EMC SP collect, HP ADU etc…)
•Bachelor Degree in Computer Science, CIS or MIS, Electrical Engineering
•Very good knowledge of english

Nice to have:
•Server Technology installation, configuration, administration, troubleshooting and support
•Working knowledge of Local Area Networks and Internetworking Protocols (IP).
•Working knowledge of routers, switches, hubs and general network design.

Offer

•Stable job in international company
•Attractive salary
•Dynamic and innivative work environment



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Opublikowana 2014-08-29
Wyświetlona: 5249 razy