Tier 2 Service Activation Engineer

praca it: etat dla Devonshire Sp z o.o. / Kraków

Tagi: Tier 2 Service Activation Engineer

Responsibilities include:
-Troubleshooting Skills. Device/Platform/Network level
o Ability to troubleshoot routing issues regarding connections to external customer networks, i.e… BGP, NAT, MPLS, VPN
-Understands the issues involved with connecting to customer networks including network connectivity
-Acts as a technical escalation point for SA Tier 1 engineers during the on-boarding/transition management phase
-Ability to design and document custom connectivity solutions
-Provides advanced technical consultation to customers and internal teams regarding connectivity, -monitoring and security guidelines
Experience with Agile, including writing user stories
-Exceptional customer facing skills including ability to present network, connectivity and architecture diagrams directly to external and internal customers
-Ability to collaborate cross functionally across departments, teams to resolve customer issues
-Ability to work in an ever-changing environment

Requirements:
-BS in a technical field (CS/EE preferred) or equivalent, plus 3-5 years on the job experience
-CCNP certification or equal skill required
-Proven planning, prioritization and organizing skills
-Ability to function effectively in ambiguous circumstances
-Shares information and communicates clearly with team members to improve team effectiveness. -Encourages and accepts feedback
-Excellent written and verbal communication, interpersonal and presentation skills
-Able to identify problems and deliver solutions with a high level of customer satisfaction

Our Client offers:
-Work in a prestigious company with an attractive salary
-Full time job (Monday – Friday)
-The job holders will work to European office hours (one shift)
-Work based on a self-employment basis – mandatory
-Remote work is an option, with the expectation of min. 50% availability in the office



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Opublikowana 2014-09-18
Wyświetlona: 5221 razy