Duties:
• service ticket creation, assignment and categorization,
• receive calls during the assigned period and adhere to break schedules and use the appropriate Aux as applicable,
• preparing incident management information system,
• identifying the trend of calls, tickets,
• callback the user and confirm resolution (where ever applicable).

Requirements:
• fluent English and Finnish or Dutch,
• at least half year of experience in technical support,
• excellent interpersonal and communication skills,
• willingness to learn and take over new responsibilities.

Our client offers:
• competitive salary,
• one­month training abroad (Finland, Nederlands),
• comprehensive health package,
• smart, hard­working, collaborative, friendly team,
• participation in interesting international projects.

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Opublikowana 2014-10-16
Wyświetlona: 5419 razy