Job Description
Monitor, troubleshoot and resolve issues reported by customers or by Event Management tools within Company’s Cloud Infrastructure
Work directly with internal and external customers to drive their technical issues to successful resolution
Maintain clear, concise, and thorough documentation regarding issue resolution activities
Contribute to the team knowledgebase
Escalate technical issues per process to senior engineering resources within the team
Provide clear and professional communications to both internal and external customers
Document processes and procedures to improve team efficiency and customer satisfaction

Requirements
Possess a basic understanding of Cisco products and services specific to Data Center. This includes UCS, Nexus and Storage.
Understanding of network fundamentals with a focus on TCP/IP
Basic understanding of routing and switching protocols
Impeccable customer support/interactions skills
Excellent written and verbal communication skills
Flexible attitude
Experience with KVM or VMWare

Offer
Ability to co-create innovative projects for leaders in the IT sector
Opportunity for professional development
Excellent work atmosphere

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Opublikowana 2015-08-25
Wyświetlona: 4643 razy