Thai Customer Service Advisor

praca it: etat dla Cyclad / Katowice

Tagi: Customer Service IT

Cyclad is an international IT Consulting and Outsourcing Company. Since 2007 we have been supporting our Clients and Partners on European market in leading divers IT/ ITC projects. Our mission is to provide the highest quality services, while being concerned for personal development and job satisfaction of our Consultants.

Currently, for our Client – one of the biggest outsourcing service providers in Poland – we are looking for Candidates who are willing to work as Korean Service Desk Consultant.

Job description:
• Handling incoming phone calls / e-mails from customers regarding technical issues related to: hardware, software and network
• Delivering professional and prompt service to the customers
• Keeping records of all customers’ enquiries in the reporting system
• Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
• Sending more complex enquiries to the relevant IT Support Team

Requirements:
• Fluent Thai language skills both verbal and written
• Very Good English skills
• Excellent verbal and written communication skills
• Professional telephone manner
• Flexible, well-motivated team player, ability to work under pressure

We offer:
• Interesting and stable job in international team
• Competitive salary with attractive benefit package
• Intensive training package
• Opportunity of personal development in a multinational environment
• Free private medical care
• Flex benefits
• Additional life insurance
• Friendly working atmosphere



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Opublikowana 2015-12-18
Wyświetlona: 4035 razy