Poszukuje Solution Specialist - projekt międzynarodowy
dla
IT Kontrakt
/ Warszawa
Key Accountabilities
• Excellent Communication and Interpersonal Skills;
• Fluency in English (writing and speaking on daily basis)
• Excellent organizational and analytic skills. Ability to plan, prioritize and track tasks, coordinate and deliver solutions to agreed timescales;
• Ability to work effectively both independently and in a team environment;
• Practical knowledge of ITIL (Incident, Problem, Change management);
• A positive attitude and desire to make an impact on the organization;
• Quick Learner when it comes to both: business processes and bespoke applications;
• Good knowledge of Oracle SQL (or MS SQL)
• Good Team player;
• At least 2 years of experience in providing service & applications support (efficient handling of incidents, problems and changes).
• Bachelor’s Degree (Informatics & Computing or software engineering related preferred) or additional 2 years of proven experience on IT field in user support
Preferred skills:
• ITIL Foundation certificate;
• Experience in working with Oracle Siebel application;
• Experience in working with HPSM and JIRA
• Experience in 2nd line support of medium applications (5k users);
Responsibilities:
• Provide 2nd line support on bespoke applications;
• Identify and troubleshoot application and database issues;
• Incident management on daily basis
• Implementing standard changes according to the process, responsibility for whole process execution
• Work alongside the 1st Line Support and Business Support teams to prioritize and resolve issues to agreed timescale;
• Log, research, and accurately resolve complex customer inquiries and problems in a timely manner;
• Work proactively to ensure prompt resolution of support cases and the highest possible levels of customer satisfaction;
• Assist with the development & design of additional software functionality as per requirements;
• Work with internal teams i.e. DBA’s, Developers, Deployment and Release Managers to ensure high standards are met;
• Work proactively to prevent increased ticket load through problem identification, knowledge management contributions and proactive internal and external communication;
• Deal with escalations and ensure they are monitored until closure;
• Support shift: Monday – Friday 8:30 AM – 5:00 PM CET.
• Being able to work in Warsaw at IT Kontrakt Office with the rest of the team – home-office up to 1 day a week (available after 3 months)
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Wyświetlona: 4482 razy