Technical Support Engineer

praca it: etat dla Motorola Solutions Polska / Kraków

Tagi: call center support

Job Description

To give first/second line technical support to both internal and external customers via telephone, email or on site on all variations of Motorola Solutions products. Must be able to develop good understanding of current and legacy Motorola Solutions systems. To take ownership of customer’s problems and ensure that the customer’s expectations are met. Must be able to liaise between the engineering departments and external and internal customer coherently in written and spoken English. Must be able to manage any problem cases and/or queues that may be assigned to him/her. Keep problem case notes updated in a timely manner. From time to time, visit customer’s sites, systems etc., in order to resolve those issues that cannot be resolved remotely. Work with all areas of the business to deliver high quality customer support & solutions. Participate in design reviews, feature and release content reviews providing a customer/user’s perspective on the software solutions developed.

Basic Requirements

Bachelor’s, Master’s degree or equivalent Attention to detail Good analytical skills Ability to work efficiently in an international team Excellent verbal and written communications skills in English ​Required to work evening shift 3 pm to 11 pm Monday toFriday Background in Radio Communication systems or experience in a technical customer facing environment

Desired Knowledge/Skills:

ITIL Foundation IP Networking

We offer:

Competitive salary package Strong team-oriented culture Comfortable work conditions (high class offices, parking space) Private medical coverage Life insurance Access to wellness facilities and integration events Training and broad development opportunities

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Opublikowana 2017-03-17
Wyświetlona: 6099 razy