Technical Support Engineer

praca it: etat dla Motorola Solutions Polska / Kraków

Tagi: call center support helpdesk

Company Overview

On any given day, every moment matters to someone, somewhere. And every moment, Motorola Solutions’ innovations, products and services play essential roles in people’s lives. We help firefighters see around buildings and police officers see around street corners. We keep utility workers connected and visible to each other with real-time voice and data communication across the smart grid. And we provide the situational awareness first responders need when a moment brings catastrophe. We help people be their best in their moments that matter.

Department Description

Motorola Solutions connects people through technology. Public safety and commercial customers around the world turn to Motorola Solutions innovations when they want highly connected teams to have the information they need throughout their workdays and in the moments that matter most to them. EMEA Solutions Support Centre, delivers world class technical support to Motorola’s customers. Whether it is for emergency service first responders, airports, transportation or utilities, we understand the impact of the loss of system functionality on business productivity and people’s lives. This affords the ESSC engineers the chance to delight our customer by resolving their issue first time, every time.

Job Description

To give second/third line technical support to both internal and external customers and become SME on the Motorola Solutions product portfolio. To take ownership of customer issues and ensure accurate and timely ticket management, driving investigations and root cause analysis to meet or exceed customer expectations and contractual obligations. Must be analytical in thought process Must be able to liaise between the engineering departments and external and internal customer coherently in written and spoken English. Participate in design reviews, feature and release content reviews providing a customer/user’s perspective on the software solutions developed.

Basic Requirements

Bachelor’s, Master’s degree or equivalent Attention to detail Good analytical skills Ability to work efficiently in an international team Excellent verbal and written communications skills in English

We offer:

Competitive salary package Strong team-oriented culture Comfortable work conditions (high class offices, parking space) Private medical coverage Life insurance Access to wellness facilities and integration events Training and broad development opportunities

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Opublikowana 2017-03-24
Wyświetlona: 4182 razy