Junior Service Desk Analyst

praca it: etat dla Cyclad Sp. z o.o. / Katowice

Tagi: Service Desk Active Directory IT Windows

Job specification:
• Ensuring the successful performance of the Service Desk and supporting day-to-day delivery of services globally
• Responding to customer queries and providing a first time fix whenever possible using telephone and remote administration tools
• Being responsible for troubleshooting, processing and resolving of received incidents with support tools
• Providing face to face support for end-users when needed
• Performing technical and non-technical tasks
• Working in 24×7 system
• Being responsible for continuous upgrade of IT knowledge by keeping up with new technologies in order to provide effective support for customers
• Presenting “Customer First” mind set

Requirements:
• 1-2 years on similar position
• Exceptional level of English
• Working knowledge of commercially-available IT technologies: * Active Directory * Microsoft Server and client operating systems * Dell PC hardware * Microsoft Office * networking equipment and connectivity, printing methods, mobile device platforms (Apple, Android) and management tools, mobile voice, services and plans, and a variety of user and administrative software)

Nice to have:
• Experience working as part of a larger, distributed, global IT organization
• Analytical, detailed thinking
• Strong technical skills
• Proactive, process driven, personality that enjoys searching out opportunities for improvement
• Certifications such as: MCSA, Network+, A+
• Strong intercommunication skills
ITIL v3 Foundations certification of Incident/Request Fulfillment process knowledge

We offer:
• Medical care package
• Holidays and glasses finance suport, Christmas benefits
• Multisport/Edenred card
• Parking finance support
• Bonus finance plan



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Opublikowana 2017-03-27
Wyświetlona: 4444 razy