Technical Support Engineer with German

praca it: etat dla Motorola Solutions / Kraków

Tagi: technical support

Job Description
Provide technical support to our public safety customers.
Own customer issues and be responsible for them from the beginning until they are resolved.
Develop a high level of understanding of mission critical Motorola Solutions TETRA mobile and portable terminals as well as LTE Public Safety terminals and their ecosystems to be able to support external and internal customers in the resolution of technical issues.
Use the state of the art, multi-million dollar laboratory to test latest releases of hardware as well as software and to reproduce and troubleshoot customer issues.
Liaise between the engineering and customers by providing a professional communication in English and German languages.
Assist as a subject-matter expert for presales questions and during beta software tests.
Travel to customer sites across the EMEA region in order to provide a technical support for issues that could not be resolved remotely.

Basic Requirements Analytical problem solver, with an independent and flexible approach to handling technical issues Excellent verbal and written communications skills in English. Excellent verbal and written communications skills in German. Bachelor’s or Master’s degree or equivalent. Open-minded about people from other cultures and backgrounds. We offer: Opportunity to earn industry certifications: ITIL CompTIA.
Opportunity to interact with the latest mission critical technologies
Opportunity to become familiar with the TETRA and LTE communications standards used by public safety organizations
Access to vast range of on-line trainings, industry periodicals and e-books.
Opportunity to learn Motoresolve problem solving methodology
Opportunity to improve your English and German (and Polish for foreigners) by participation in Excellence in foreign Language program (4 hours per week)
Opportunity for growth within internal Continuous Talent Development program
Private medical coverage
Life insurance
Access to wellness facilities (MultiSport card)

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Opublikowana 2017-04-07
Wyświetlona: 5760 razy