IT Helpdesk Support

praca it: etat dla Cyclad / Mielec

Tagi: Helpdesk Wsparcie Techniczne Support Windows

For our Client, is an American global aerospace, defense, security and advanced technologies company, we are searching for IT Helpdesk Support to join their team in Mielec.

Job specification:
• Resolving technical problems and answering queries in support of internal and external computer hardware, software, network, and telecommunications systems
• Successful diagnoses, identification, and isolation of problems based upon comments and complaints
• Researches and analyses problems utilizing own expertise, historical database records
• Routing calls to available specialists in more complex and difficult cases
• Responds promptly with appropriate solutions
• Alerts management to recurring problems and patterns of problems
• Logging calls using relevant toolset whilst adhering to agreed SLAs where possible
• Provide remote support for dial in users including the use of VPN
• Support of mobile devices and encrypted USB memory sticks
• Profile and support Restricted LAN Interconnect and Shared Working Environment accounts
• Write, update and maintain written processes and procedures
• Send System Alert and outage communications to user base

Requirements:
• Basic knowledge of Microsoft Operating Systems
• Experience with Microsoft Outlook and Microsoft Office Suite Support experience
• Self motivated with willingness to learn from colleagues
• Must be a good team player and able to use own initiative
• Good communication skills (written and verbal); English: B2
• Customer service skills
• Must have good problem determination skills

Nice to have:
• Telephone etiquette skills
ITSM Support experience and ITIL familiarity
VPN/Remote Access Support experience
• Mobile device support experience
• Networking environments including wireless
• PC/Technical sSupport service desk experience

We offer:
• Challenging work in a dynamic international environment and potential for development
• Cooperation and possibility to exchange knowledge with a team of professionals from global consulting company



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Opublikowana 2017-08-04
Wyświetlona: 2668 razy