Junior Service Desk Agent with English

praca it: etat dla Hemmersbach / Wrocław

Tagi: IT service desk english

Hemmersbach provides IT services globally. With more than 2,400 permanent employees in 34 subsidiaries we offer our services in over 190 countries worldwide.
For our Global Service Desk Team we are seeking the following:

Junior Service Desk Agent with English

LOCATION: Wroclaw

YOUR TASKS:
– Filtering and qualifying IT service repair orders in our internal system
– Reporting and processing all end user escalations
– Active contact with our technicians (mainly via e-mail)
– Maintaining positive relations with our corporate customers
– Monitoring the correct timelines (SLA) and ticket flow
– On-going analysis and validation of data included in orders, on the basis of Hemmersbach procedures

OUR REQUIREMENTS:
– Very good English Skills (speaking & writing)
– MS Office knowledge (especially Outlook and Excel)
– Good analytical skills with the ability to draw conclusions quickly
– Readiness to multi-shift working on a weekly schedule (24/5)
– Openness to learn new skills

WOULD BE AN ASSET:
– Knowledge of the IT industry
– Technical background

YOUR BENEFITS:
– Stable, independent work in international, flexible and open company
– Welcoming and friendly work environment within young team
– Direct communication and flat structure
– Great opportunities for both professional and personal development
– Buddy programme
– Space for your own ideas
– Language training
– A package of co-funded benefits: Multisport Card, private health care, life insurance, lunches, free bus from the centre of Wroclaw



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Opublikowana 2017-11-07
Wyświetlona: 5866 razy