Internal Trainer - Service Desk

praca it: etat dla Hemmersbach / Wrocław

Tagi: service desk internal trainer

Hemmersbach provides IT services globally. With more than 2,800 permanent employees in 35 subsidiaries we offer our services in over 190 countries worldwide.

For our Global Service Desk Team we are seeking the following:
Internal Trainer – Service Desk

LOCATION: Bielany Wrocławskie

Do you have a helpdesk/service desk background and would like to pass knowledge on to colleagues? Become internal trainer in Hemmersbach!

– Creating and maintaining Knowledge Base articles, end-user guides, preparation of training materials & training plans for new employees
– Preparation of scripts & templates for SD Agents
– Training & developing of new & existing Service Desk agents (soft & hard skills)
– Review the performance of service desk agents to identify necessary improvement areas
– Active participation in all tasks & initiatives related to service level & quality advancement
– Ensure that the service quality is continually improved in order to reach a satisfying level of end user satisfaction
– Cooperation with Service Desk Team Leader in order to manage agents knowledge levels needed to provide required service

– Fluent English which allows for leading training (C1), preferably proven with certification
– Previous experience within Level 1 and Level 2 Service Desk
– Practical knowledge of solving IT incidents & users’ requests (among others: support of standard office applications & systems [i.e. Microsoft Office Suite, Outlook, Skype for Business, Antivirus, web browsers]
– OS Installation/Configuration [Windows & Mac OS] & basic troubleshooting of PCs, laptops, printers, mobile phones)
– Strong organisational skills with ability to prioritise effectively
– Excellent communication skills and ability to interact professionally with a diverse group of employees

ITIL knowledge (ITIL certificate is an asset)
– Fluent German

– Stable, independent work in an international, flexible and open company
– Ability to create work flows, procedures and the real impact on the project
– Possibility to use your technical knowledge as base, develop your soft skills and become a trainer Welcoming and friendly work environment within young team
– Direct communication and flat structure
– Great opportunities for both professional and personal development
– Buddy programme
– Space for your own ideas
– Language training
– A package of co-funded benefits: Multisport Card, private health care, life insurance, lunches, free bus from the centre of Wroclaw

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Opublikowana 2017-12-21
Wyświetlona: 3125 razy